Methodology & limitsAnnual model with steady-state assumptions. Successful non-escalated cases release baseline time; all successful cases incur review time; failed cases incur additional rework. Escalated and failed cases retain baseline handling. Capacity value is discounted by your realization rate.
First-year ROI = (annual gross benefit − annual operating cost − implementation) / (annual operating cost + implementation). Payback assumes constant positive monthly net benefit. No discounting, ramp-up or tax effects. Avoid counting the same quality loss in both rework and risk cost.
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